At Floor Masters, we respect your privacy and are committed to protecting your personal information. As a provider of residential and commercial epoxy flooring, concrete grinding, and coating services, we regularly collect personal information to deliver accurate quotes, schedule services, and communicate with our customers.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, contacting us, or engaging our services, you consent to the practices described in this policy.
We may collect personal information including, but not limited to:
Full name
Phone number
Email address
Property or service address
Details about your flooring project or service request
Photos or videos related to your flooring area (if provided)
This information is collected when you:
Submit a quote or contact form on our website
Call, email, or message us
Meet with us for inspections or consultations
We use your personal information to:
Provide accurate quotes and estimates
Arrange site inspections and schedule jobs
Communicate about your project, bookings, or enquiries
Deliver epoxy flooring, concrete grinding, and coating services
Maintain internal records and improve our services
Floor Masters does not sell, rent, or trade your personal information to third parties for marketing purposes.
Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site and to improve performance. These tools may collect non-identifiable information such as browser type, device type, and pages visited.
You can disable cookies in your browser settings if you prefer.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure systems, restricted access, and internal data handling practices.
While we do our best to protect your information, no method of online transmission is completely secure.
We may share your information only when necessary, including:
With contractors or service providers assisting in delivering our flooring services
When required by law or to comply with legal obligations
Any third parties we work with are required to handle your information confidentially and securely.
We retain personal information only for as long as necessary to provide our services, meet legal obligations, or resolve disputes.
You may request access to the personal information we hold about you or ask for corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
If you have concerns about how your personal information has been handled, please contact us:
Floor Masters
📧 Email: info@floormasters.com.au
📞 Phone: 0470 347 292
We will respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
