By accessing our website, requesting a quote, or engaging the services of Floor Masters, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
These Terms apply to all residential and commercial epoxy flooring, concrete grinding, coating, and related services provided by Floor Masters.
Floor Masters provides professional flooring services including, but not limited to:
Residential epoxy flooring
Commercial epoxy flooring
Garage and driveway coatings
Spray-on concrete finishes
Concrete grinding and surface preparation
Floor repairs and recoating
Non-slip flooring solutions
All services are provided based on the information supplied by the customer and subject to site conditions.
All quotes provided are estimates based on initial information and inspections
Final pricing may change if site conditions differ from what was originally disclosed
Quotes are valid for a limited period and may expire if not accepted
Prices are subject to change due to material costs, site access, or unforeseen preparation work
Bookings are confirmed once agreed in writing or verbally
Customers must provide reasonable access to the property on the agreed date
Cancellations or rescheduling must be communicated as early as possible
Late cancellations may incur a fee to cover preparation, materials, or labour costs
The customer agrees to:
Provide accurate information regarding the site and project
Ensure the work area is clear and accessible
Notify Floor Masters of any known issues such as moisture problems, structural damage, or previous coatings
Follow all post-installation care instructions provided
Failure to do so may affect the quality, durability, or warranty of the work.
Epoxy flooring and concrete coatings are affected by factors beyond our control, including:
Moisture levels
Existing concrete condition
Temperature and weather conditions
Previous coatings or repairs
Floor Masters is not responsible for issues arising from hidden defects or conditions not reasonably identifiable during inspection.
We provide workmanship warranties as agreed at the time of service
Warranties do not cover damage caused by misuse, impact, chemicals, excessive moisture, or lack of maintenance
Natural wear and tear is not considered a defect
To the extent permitted by Australian law:
Floor Masters is not liable for indirect, incidental, or consequential losses
Our liability is limited to the cost of the services provided
Nothing in these Terms excludes consumer rights under Australian Consumer Law
All content on this website, including text, images, logos, and branding, is the property of Floor Masters and may not be used or reproduced without written permission.
Personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data in compliance with Australian privacy laws.
Floor Masters may update these Terms and Conditions from time to time. Any changes will be published on this page and take effect immediately upon publication.
These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be handled in accordance with Australian law.
For questions regarding these Terms and Conditions, please contact:
Floor Masters
📧 Email: info@floormasters.com.au
📞 Phone: 0470 347 292
